Claims Guidelines

Claims Guidelines

ESTA’s experienced handlers can assist you at every stage of your claim. This helpline is available to all policyholders, 24 / 7 / 365.

To make a claim, call the claims helpline on  0533 851 87 46. ESTA may help with any claim you make. When we do we will only be acting on behalf of the insurer.

Information You’ll Need

When you contact your company to file a claim, make sure to provide the following details:

  • Your full name and policy number.
  • The start and end date of your policy.
  • Date and time of the incident.
  • Names, addresses, and phone numbers of all drivers, passengers, and witnesses.
  • Driver’s license and license plate numbers for all drivers.

Your insurance company might also require you to complete a sworn statement that details the events of the auto accident (i.e. weather conditions, time of day or night that the incident occurred, etc.). Make sure also that you note any personal harm you notice and take photos of the damage.